1. Satisfaction Guarantee
We ensure customer satisfaction with every purchase. If you are not happy with a product, you may return or exchange it.

2. Return and Exchange Policy

• Customers can return or exchange products within 14 days from the delivery date.
• To be eligible for a return or exchange, products must be mostly unused, with at least 90% of the content remaining.
• Refunds are not available for orders above Rs.5,000; however, an exchange option is provided.

3. Processing Time

• Return and exchange requests are processed within 3 to 5 working days.

4. Delivery Charges

• Delivery charges for the original order are non-refundable.
• Customers bear the cost of delivery for exchanged products.
• If a product is received damaged, leaked, or incorrect, we will cover all return or exchange delivery charges.

By purchasing from SilveryStone, you agree to these terms and conditions.