Refund Policy

At SilveryStone, we prioritize customer satisfaction. If you are not happy with your purchase, you may request a return or exchange.

1. Return and Exchange Period

• Customers can return or exchange products within 14 days from the delivery date.

2. Eligibility for Return or Exchange

• Products must be mostly unused, with at least 90% of the content remaining.

3. Processing Time

• All return and exchange requests are processed within 3 to 5 working days.

4. Delivery Charges

• Delivery charges for the original order are non-refundable.
• Customers must cover the delivery charges for exchanges.
• If the product is damaged, leaked, or incorrect, we will cover all return or exchange delivery charges.

For any return or exchange inquiries, please contact our customer support team.